| Hosting & Security |
| ConXus applications are delivered from PDHI servers using a software-as-a-service (SaaS) model. PDHI delivers solutions that meet industry standards including the requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the National Committee for Quality Assurance (NCQA). |
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| Reliable Performance, Maximum Availability |
| PDHI operates a fully redundant hosting environment comprising three web servers configured as a load balancing web farm and two mirrored database servers configured in a failover cluster. Additional application servers are used to perform specific tasks such as batch processing and FTP file transfers. |
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| Servers are hosted at an SAS Level I certified, carrier class data center provided by Lightedge Solutions in Altoona, Iowa. The data center is protected from power failure and network outages by extensive back-up power and cooling systems, as well as network redundancy and diversity. |
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| Site performance is monitored 24/7 from locations across the United States. |
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| Security |
| Physical data center security is provided 24/7 and includes guards, closed-circuit monitors, alarmed doors with secure card-key access, biometric scanner, and “man-trap” restricted access to the data floor. |
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| PDHI servers operate behind a managed firewall that provides network security. The servers are certified and support encryption of transmissions using secure sockets layer technology (HTTPS). |
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| Access to ConXus applications requires a username and password. Encrypted session IDs are established for the duration of a sign-on. This session ID ends as soon as the user signs out. In addition, the session ID will automatically time out after a defined period (usually set at 30 minutes) if the user is not active on the site. |
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