Mobile App FAQs

Q: I am having trouble logging on to the mobile app.
A: Once you have downloaded the app, you must log onto your wellness website to select a mobile username and password. Your mobile username and password do not have to be the same as the username and password that you use to access your wellness website.

Q: I have forgotten my password for mobile app.
A: You can reset your password by going online to your wellness website. Logon, select Mobile from the top navigator, and then select Change Password.


Q: I have forgotten my username for the mobile app.
A:
You can select a new username by going online to your wellness website. Logon, select Mobile from the top navigator, and then select Mobile Account. Delete the current account settings and select a new username and password.


Q: How do I get to my wellness website?
A:
Your wellness website is the website provided by your employer or health plan to access wellness tools like a health risk assessment, health action plans, challenges, and health events. If you are still unsure, check with your wellness director or HR manager to confirm the appropriate web address.


Q: I selected a mobile username and password at the wellness website but I can’t log onto the mobile app.
A:
Is your iOS software on your mobile up to date? Check by going to Settings, General, and selecting Software Update. Does ConXus Mobile have an update available? Check by going to the App Store and selecting Updates.Is the app correctly installed? Shut down your device and restart it. Delete the app that is currently on your phone, download the app again, and then go to the wellness website to select a new username and password.

Q: I keep trying to log on to the mobile app, but it is taking a long time and/or fails to log on.
A: Check your signal strength. If you are have a weak signal then the mobile app is not able to connect. Try switching to a Wi-Fi connection, or move to a location with a stronger signal.

Q: Is this wellness app available for any other smartphone or operating system?
A: Not yet, but we are working on it!