Health Risk Assessment
ConXus Profile is a configurable health risk assessment engine that delivers PDHI’s NCQA-certified assessments and can also be used to deploy client-developed assessments.
ConXus Profile supports question completion from a PC, tablet, or smartphone. The questionnaire may also be completed using paper forms or facilitated by a health navigator.
PDHI has received Wellness and Health Promotion (WHP) 5 certification from the National Committee for Quality Assurance (NCQA) for health risk assessments for the following populations:
- Commercial — adult and pediatric
- Medicaid — adult and pediatric
- Medicare — seniors
These health risk assessments use evidence-based guidelines and aim for a sixth-grade reading level. They follow the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care in their use of texts and images. To ensure currency with clinical guidelines, PDHI reviews and updates assessments annually, or more frequently when a guideline changes
Online Questionnaire (for any PC, Tablet, or Smartphone)
The online questionnaire uses conditional branching logic to present the question set relevant to each user based on age, gender, and program options. Clients may configure the questionnaire to add or remove questions.
Data is saved automatically, and the participant may stop and return to complete the questionnaire at a later date. The online questionnaire can be switched between English and Spanish at any time.
When the questionnaire is complete, responses are locked before the personalized report is displayed. Optional review mode delays display of the report until biometric data is available.
Scannable Bubble Forms
The questionnaire is also available for paper-and-pencil completion using bubble forms that support standard scanning technologies. Scanned data from paper forms is loaded into the ConXus database and merged with data collected through the online questionnaire, providing a single database for reporting. To simplify the user experience, we offer separate paper bubble forms in English and Spanish.
The facilitated delivery option allows a health navigator to complete the health assessment on behalf of a member by phone or in person.
Clients may configure ConXus Profile to collect laboratory results and vital signs from:
- Health screenings
- Central laboratories
- Provider forms
- Self-report by the participant
Biometric data can be loaded before or after the questionnaire is started and is consolidated with questionnaire responses.
Controlled Availability & Incentives
Program settings determine when the health assessment can be completed and the (optional) incentive points that may be awarded for one or more of the following:
- Completion of the questionnaire
- Batch load of biometric screening results
- Biometric results that meet client-defined targets
When the questionnaire is locked, participants receive a personalized report, available in English and Spanish. The report provides a wellness score, domain scores, and an assessment of health risks and lifestyle behaviors, together with recommended actions for health improvement. Summary results from the previous two health assessments are displayed for comparison with current risks.
A printable provider summary report is also available, in English only.
Client administrators run self-service reports at the Administrator Portal. Reports can be defined by service level, date range, and employer group or subgroup.
Management reports track health assessment participation rates. Health risk reports provide an analysis of health risks, readiness to change, and compliance with recommended screenings for a program. Trend reports compare results across programs, with options to review the total population (all participants in each program) or the cohort (participants in both programs only).
Batch Printing & Export
Batch-printing functions support fulfillment of member and provider reports. Batch-export functions allow access to all questionnaire and assessment data for custom reporting and data sharing with partners.
Batch processes can be requested online and run overnight, with data delivered to the Administrator Portal. For repeat processes, automated batch jobs may be scheduled for delivery to a secure FTP server.
Client Custom Health Assessments
Using the ConXus Profile health assessment engine, organizations with their own health assessments can keep pace with new technologies and security standards. The ConXus Profile health assessment engine supports rapid deployment of:
- Online questionnaires, assessment algorithms, and member summary reports (online and downloadable PDF) for completion by the member or by the client facilitator
- Management reports to track health assessment participation
- Scannable paper questionnaires and load processes
- Export files for delivery of the results to clients
Organizations currently using a health assessment may be reluctant to switch to a new vendor because of the valuable data pool they have accumulated. The third-party health-assessment data-load process allows an organization to take advantage of the advanced data management facilities provided by the ConXus Platform, while retaining the value of historical health assessment data.
Third-party data loaded into the ConXus Platform is merged with current health assessment data collected using ConXus Profile to provide:
- Coach access to longitudinal health assessment data for individual participants
- Administrator access to consolidated data for outcome trend reporting
- Participant comparisons between previous and current results within the member report summary table
PDHI offers a range of services for health assessment engagement. Services include:
- Delivering member outreach by means of phone, email, SMS-text, and mail
- Conducting telephonic health assessments
- Processing paper questionnaires
- Mailing health assessment reports