Introducing PDHI Support Assistant
November 8, 2026
We're excited to introduce PDHI Support Assistant, a new AI-powered resource designed to help Client Administrators quickly find answers, navigate the platform, and resolve common questions without leaving the Client Portal.
What PDHI Support Assistant Does
PDHI Support Assistant provides instant access to information from PDHI's product documentation and support resources, making it easier to learn platform features, understand configuration options, and troubleshoot issues.
Client Administrators can use it for help with:
- Managing members
- Running reports
- Configuring programs
- Using a specific platform feature
Available directly within the Client Portal, PDHI Support Assistant is designed to deliver fast, accurate, and convenient assistance whenever you need it. If additional assistance is required, PDHI Support Assistant can also help direct you to the appropriate PDHI support resources.
Built with Privacy and Security in Mind
To protect member privacy and security, PDHI Support Assistant does not have access to protected health information (PHI). Its responses are generated exclusively from approved product documentation and support content.
Our Approach to AI
PDHI is carefully adopting AI guided by a formal governance framework that emphasizes security, privacy, compliance, protection of PHI and client data, and human oversight.
Our goal is to reduce administrative complexity, improve program effectiveness, and help clients deliver a superior member experience.
Learn more about our approach to AI.
